Did your business install Infinity cables?

This is a reminder for all electricians, builders and contractors who installed Infinity cables in houses or businesses between 2010 and 2013. You need to contact your customers to let them know that their cables need to be removed!

If you installed Infinity cables in NSW, it’s important you act now! It’s estimated that Infinity cable coating installed in NSW could start to degrade and cause electric shocks or fires in 2016.

If you installed Infinity cables in other states and territories, you’ll still need to notify your customers.

Infinity cables recalled

The Australian Competition and Consumer Commission (ACCC) has issued a recall on faulty electrical cables (Infinity cables) installed in businesses and homes from 2010-2013.

Infinity cables failed electrical safety standards because their plastic insulation coating can become brittle after a couple of years. If not removed, the cables can cause house fires or electric shock.

What do I need to do?

If you've installed Infinity cables between 2010 and 2013, you are responsible for notifying your customers so that they can have the cables removed.

All Infinity cables installed in homes or businesses during this time need to be removed by a licensed electrician.

How do I know if I have Infinity cables in my home or business?

You can contact a licensed electrician for a safety inspection to determine if Infinity cables have been installed in your home or business.

It is recommended you have an inspection if during 2010 and 2013, you:

1. purchased a new property

2. undertook renovations

3. had appliances installed

4. had electrical work carried out.

Since the recall for Infinity cables was issued in 2014, only 30 per cent of the cable supplied has been recalled, so it's very important that you have an inspection done if you suspect your home or business to be affected.

If affected cabling is found, who will cover the costs?

The costs of the recall are being covered by the cable suppliers. They will make all of the arrangements for work to be done by electrical contractors they choose.

If you are an electrician, you should contact the cable supplier before doing any work that you hope to be reimbursed for.

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