Applying for a refund of franking credits for individuals

If you are required to lodge a tax return, you can include your claim for a refund of any franking credits that exceed your tax payable. You do not have to lodge a separate claim form.

If you are not required to lodge a tax return, you can claim a refund by lodging an application for a refund of franking credits for individuals.

You will need to retain in your records the dividend statements from the:

1. company that paid the franked dividend, or

2. trust or partnership that made the distribution containing the franking credit.

These statements should show the amount of the net dividend, the franked amount, unfranked amount and the franking credit, together with the date of payment.

Lodgment options

Online

You can now apply for a refund of your franking credits online.

Lodging online allows us to complete your form with your personal details and the dividend records that have been reported to us. This will save you time and make your claim more accurate.

If you don’t already have one, you will need a myGov account.

A myGov account gives you access to a range of government services online, all in one place. Go to www.my.gov.au External Link, complete the simple registration process, and link to the ATO.

Once you have logged into your ATO online account, select Tax’, 'Income tax' and then ‘Refund of franking credits’ from the menu.

Your personal details will automatically download for you making the process very streamlined.

The dividend records that have been reported to us will also automatically download for you. All you need to do is check the information, add any missing details and submit your form. The majority of dividend records are usually available by late-July so if you wait until then, most of the work will be done for you.

Forms submitted online are usually processed within 12 business days.

Over the phone

You can complete an Application for refund of franking credits for individuals and then follow a series of automated questions to lodge your form over the phone.

You will need to complete an Application for refund of franking credits for individuals.

When you have completed your application, you can phone 13 28 65 to lodge it – make sure you have the completed application with you when your phone. Enter your tax file number (TFN), and then press 2.

After you have verified your identity you will hear a series of automated questions asking you for the information on your application. Simply provide your answers by speaking into the phone.

At the end of the lodgment you will be given a receipt number. Write this number in the space provided on page 2 of your form.

Do not send your completed application to us. Keep it with your other financial records.

Most forms lodged over the phone are processed within 12 business days.

Paper

You can complete a paper Application for refund of franking credits for individuals. Lodgement instructions are provided in the form.

Paper claims will take up to 50 business days to process.

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