Online security

From time to time, we may send emails to tell you about new services, or to remind you of key dates. However, we will never send you an email requesting you to confirm, update or disclose confidential details via email or social media. Find more tips on our online security at

We take the security and privacy of your personal and taxation information very seriously, and have a range of systems and controls to ensure that your information and transactions with us are safeguarded.

Expectations of users of our online services

As a taxpayer, you play a big part in protecting your information and making sure it is safe online. We expect users of our online services to adopt security practices that will minimise risks to their information and our systems.

Protecting your information online

To protect your information online, take some basic online security precautions and keep informed about emerging online security threats.

Recognising and avoiding tax scams and fraud

You should be wary of emails, faxes, SMS and even phone calls claiming to be from the ATO. You can generally tell if they're not genuine because they offer you an unexpected refund or grant and ask you to provide personal information, credit card information or money.

Current ATO SMS and email activities

We occasionally use SMS and emails for promotional and information purposes. If you receive an SMS or email claiming to be from us, you can check our list of current activities to verify that it's genuine.

Using social media

We only post messages on our official social media profiles for informational and educational purposes. Protect your personal and financial information and the privacy of others by not posting personal information on our social media profiles.

How to report a scam

If you've received a fraudulent communication or you're unsure of the legitimacy of a communication that claims to be from the ATO, let us know.

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Proactive Accountants & Bookkeepers​

Tel: 0424 513 740
Postal Address​​​​​​: P.O. Box 156

Collins St West

Melbourne Vic 8007

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Proactive Lending Solutions is a Credit Representative (CRN 482161) Of BLSAA Pty LTD ACN 117651760 (Australian Credit Licence NO 391237)

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